Refund policy

Last updated: 2026-10-06

SalyMetric products are digital files delivered instantly after payment. Because a download can't be returned, we handle refunds as follows.

When we refund in full

• Faulty or not as described. If a file won't open in a supported app (Excel 2016+/Microsoft 365 or Google Sheets), is broken, or is materially different from the product page, email us within 14 days of purchase. We'll try to fix it first. If we can't, we refund you in full.
• Duplicate purchase. Bought the same product twice by mistake? We refund the extra order.
• Couldn't download. If you never received working access to your files and we can't resolve it, we refund you.

When we don't refund

• Change of mind after the files have been delivered.
• Incompatibility with apps we don't support (for example Apple Numbers), which is stated on the product page.

How to ask

Email Salylucendrino@gmail.com with the email address you used at checkout and a short description of the problem. Refunds go back to your original payment method through Stripe. Your bank may take 5–10 business days to show it.

This policy doesn't limit any rights you have under the consumer protection laws that apply to you.